Chapter 12. When Your Best Just Isn’t Good Enough

What follows is a continuation of a series of articles comprising a book entitled “Passion, Power, and Panties–Confessions of a Businessman” wherein the author describes being raised as a Jehovah’s Witness, spending almost ten years at their headquarters in Brooklyn, NY and then entering the ”outside”  world at the age of 27.  For purposes of continuity, I encourage you to subscribe in the column to the right so as not to miss a post.  It is free and without obligation

One of the hardest things to accept about business, and maybe human behavior in general, is that most behavior doesn’t seem to be rational, but whimsical, irrational, and emotionally driven.  Decisions are based on emotion, and then the intellect is summoned to justify them.  Business could be gained and lost for some very arbitrary reasons.  My response to this was mostly terror.  On any given day I knew the wrath of the gods could descend on my head for reasons far beyond my control.  Since all of my contracts were on a month-to-month basis, I understood that on any given day I was only 30 days from bankruptcy court, if enough of my clients were to cancel my contracts at the same time.  No business was guaranteed, even if you were doing an excellent job, and the specter of economic death hung over your head all the time.  It was imperative to build relationships inside the client’s organization on at least three different levels.  Whenever possible I would build a relationship with the CEO of the corporation, my manager would build a rapport with his peer in the client’s organization, and we would try to match up our cleaners with the personalities of key people on each floor.  Generally speaking, it took all of us as a team to keep a tight grip on business.  Everyone was important, and I always told our people to avoid stepping on hands when climbing up the ladder, because those same hands could expedite the way down (or out the door!)  A disgruntled secretary in a client’s building could make our work life miserable.

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Chapter 10. Save the World, or Save Myself?

What follows is a continuation of a series of articles comprising a book entitled “Passion, Power, and Panties–Confessions of a Businessman” wherein the author describes being raised as a Jehovah’s Witness, spending almost ten years at their headquarters in Brooklyn, NY and then entering the ”outside”  world at the age of 27.  For purposes of continuity, I encourage you to subscribe in the column to the right so as not to miss a post.  It is free and without obligation.

 

I apologize to my readers, for I have gotten ahead of myself in this story.  Picking up where I was at the beginning of Chapter 9, I had twelve part-time people working for me, and I was taking $800 per month out of the business to live on.  I had this dinky little office in the basement of a building near the apartment where Barbara, I, and our first daughter Meghan lived.  The office was about the size of a closet, one room, and there was this deep ditch outside the basement door to the building, with a wooden plank thrown across it as an entrance.  I paid $90 per month for this.  There was a large standpipe from the floors above that went right past my desk, and whenever anyone upstairs flushed a toilet, you could hear it whistling right past my desk on the way down into the sewer.  I had an old metal battleship desk I had bought from a customer for $25.  I was drowning in problems and had no idea where to turn to for help.  And I couldn’t think of whatever else I could do if this failed.  It was not uncommon at all for me to work 24 or even 36 hours straight before collapsing in bed.  I did not consider myself a businessman at all; I felt totally incompetent and foolish.  What kept me going was desperation and fear of failure.  Barbara and my combined, adjusted gross income that first year was $5600.  We were below Appalachian poverty level.  I’m sure we qualified for all kinds of government Welfare, but we didn’t even know it existed and it never occurred to us to ask.  It never occurred to us that we were anyone’s responsibility but ourselves.

I went to the town library and looked up trade journals and sent in a card to one of them.  I started getting junk mail, and eventually I saw an advertisement for a trade association convention to be held in Orlando, Florida.  I figured out what it was going to cost for Barbara and I to go down there, and it was about $600.  I don’t remember where we got the money from, but we went.  I was shocked.  I expected to meet a whole bunch of miserable sods like myself trying to stay alive, and there were some.  But I also met many very successful operators, some of them multi-national,  with literally tens of thousands of employees each. 

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Chapter 9. Starting Over: From Rags to Regulators.

What follows is a continuation of a series of articles comprising a book entitled “Passion, Power, and Panties–Confessions of a Businessman” wherein the author describes being raised as a Jehovah’s Witness, spending almost ten years at their headquarters in Brooklyn, NY and then entering the ”outside”  world at the age of 27.  For purposes of continuity, I encourage you to subscribe in the column to the right so as not to miss a post.  It is free and without obligation. 

During the last few weeks at Watchtower, I began preparations for entering the outside working world.  Since I loved to write, I sought a job as a writer.  It took no time at all to discover that writers with  phD’s were falling out of trees.  My first obstacle was how to explain how I had spent the last nine years of my life.  Life in a monastery?  A waiter, bookbinder, letter writer for Jehovah’s Witnesses??  How to explain why I left?  To have children?  On the outside, people didn’t have to quit their jobs and relocate in order to start a family.  What was I qualified to do?  How much did I have to earn to survive, to support a wife and possible child?  I had no idea about any of the above.  I had never bought a car, established credit, learned a trade, or gone to college.  I was twenty-seven years old.  During the few disastrous  job interviews before we left Brooklyn, I did learn the short answer to why I left my last “position”:  “Career redirection.”   My first lesson in spin control.  Substance and unnecessary detail were not nearly as important as a few words that created a brief image.  I also learned a quick lesson right out of law school:  Never answer a question that hasn’t been asked.  Also,  never ask a question to which you don’t already know the answer.

Suffused with early rejection and a sense of impending disaster, Barbara and I decided to move to Youngstown, Ohio where she grew up.  Her parents encouraged us to stay with them until we got on our feet.  Our timing was impeccable.  Unknown to us, Youngstown Sheet and Tube, a steel company that was a pillar of the economic community was about to announce its closing, the first in a string of dominoes due to fall in quick succession and ultimately to devastate the local economy.  Unbeknownst to us, the biggest business in the Youngstown area appeared to be organized crime, and the economy was so bad even they were leaving town.  With tens of thousands thrown out of work, we came to Youngstown like two immigrants just off the boat and looking for work.  And like first-generation immigrants, because of being sequestered for over nine years in near-monastic existence, we couldn’t speak the language of the new world in which we found ourselves.  I couldn’t even begin to comprehend their thought processes.  It was massive culture shock, and we were too ignorant and innocent to even feel sorry for ourselves.

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Chapter 8. It All Falls Apart

What follows is a continuation of a series of articles comprising a book entitled “Passion, Power, and Panties–Confessions of a Businessman” wherein the author describes being raised as a Jehovah’s Witness, spending almost ten years at their headquarters in Brooklyn, NY and then entering the ”outside”  world at the age of 27.  For purposes of continuity, I encourage you to subscribe in the column to the right so as not to miss a post.  It is free and without obligation. 

My star continued to rise, and soon I was requested to rewrite some of the lectures composed by some of the lesser talents in the Writing Department.  By this time I felt quite free about inserting much of my own philosophy in my writing.  After all it was all going to be reviewed and censored by others anyway.  So I lent my voice to the cacophony of dissent.  I wrote an article published in the Awake! magazine about the etymologies of words, and offered to write an article for the Watchtower   entitled “Are You a Thinking Christian?”  It bothered me that so much of the membership seemed to follow the route of least resistance and looked for a higher authority to tell them what to do when faced with the slightest conflict in their life.  They seemed incapable of abstracting principles from concrete situations and forming independent conclusions.  When I submitted my Abstract for the article, I received a letter in return from the Writing Department strongly admonishing me to build my article around prayer, meeting attendance, and regular door-to-door field service.  Only then did I realize the organization had a vested interest in the membership conforming to policy, and the last thing they needed was for them to become independent minded.  Later still I came to realize that the intended title of my article was in itself something of an oxymoron.  Not entirely however:   there were quite a few of us in the tradition of Thomas Aquinas who were attempting mightily to reconcile faith and intellectual integrity.  I never wrote the article.

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Chapter 2. The Politics and Business of Belief and Service

I remember once the organization was trying to unload some old publications.  Instead of throwing these pamphlets out, which is where they belonged, we ran a “sale” and gave bunches of them away for next to nothing.  But at least they weren’t going to waste.  My mother had the temerity to read one of them, something no one was expected to do.  It was entitled Judge Rutherford Uncovers Fifth Column.  As I recall, it was published in the early years of World War II and made some absurd predictions as to the outcome of the war.  We were distributing these pamphlets in the mid-fifties, long after the war was over, and the predictions made in this publication were embarrassing.  My mother wanted my father to explain how we were in good faith expected to distribute this material to the public.  My father told her that no one was expected to read it.

Later when I was at Bethel I found it most interesting how an organization based on faith endeavored to teach the flock not to act on faith in their business dealings, and to adjudicate their differences when they failed to act rationally with each other. It was only much later that I understood that to live at all “by faith” means to suspend rational judgment and accept what rational judgment will not support (or faith, by definition would not be needed), and that in order to live by faith, one has to compartmentalize one’s life.  The exigencies of daily survival often require a higher level of intellectual integrity than does one’s philosophy, and so usually these two parts of your life have to be divorced from one another.  It never occurred to me at that point in time that if living a successful temporal life required you to practice your beliefs hypocritically, this was a condemnation of your philosophy:  your philosophy was not life-supporting or life-enhancing, but quite the opposite.  And if your beliefs condemned you for seeking your own life and happiness as your logical highest achievement, your beliefs in effect put you at war with yourself, with unearned guilt as the result; self-esteem, if not outright impossible, becomes possible only by further compartmentalizing your life.  Our family practiced our beliefs with considerable integrity and consistency; we had little guilt and were very unhappy.

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